Delivery Information

Free UK Delivery

All orders sent within the Mainland United Kingdom come with free standard delivery (2-3 Working Days). Orders placed by 12pm are despatched the same day.

Delivery methods

The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

  • Next-day delivery* is available and usually takes 1 working day.
  • Free UK Delivery* usually take between 2-3 days, excluding weekends and bank holidays.
  • Large UK Delivery* larger items take up to 3-5 working days, excluding weekends & bank holidays.
    However, this is an indicative time estimate only.
  • In limited circumstances, we may take up to 30 days to deliver the products to you.
  • Deliveries to addresses outside of the UK Mainland may take longer.

The delivery couriers we use are Evri and Amazon Shipping. If your order is delivered via Evri, you will receive an SMS & Email highlighting your allocated delivery slot.

Follow the link within the Email or SMS to action the following changes to your delivery:

  • Change your delivery day
  • Leave your item in a safe place
  • Deliver your item to your neighbour
  • Deliver to a ParcelShop

Please note, we are not able to change the courier, once it has been allocated to your order.

*We are unable to guarantee our usual next-working day delivery timescales to some (typically rural) postcodes. Please note that our next working day delivery does not apply to deliveries to UK offshore addresses.

These orders will be sent via standard delivery and will take 3 - 5 working days to be delivered; Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles, Scottish Highlands, Scottish Islands.

The timescales indicated are based on orders placed before 12pm, Monday-Friday.

We deliver to most UK mainland postcodes, postcode exclusions are outlined below:

AB, DD, KY, IV, PA, KA, KW, PO, TR, PL,
TQ, N, E, SE, SW, SM, W, NW, WC, EC,
ZE, GY, HS, JE, IM, BT, FK, PH, LL, SA

  • Our couriers deliver between 8am-9pm, Monday to Friday, and on occasion, they may deliver at the weekends. Excluding public holidays.
  • If the courier arrives and there is nobody home, they will leave the item in a safe place and leave a calling card stating where your item was left. If they do not feel there is a safe place, they will either leave with a neighbour or they will take the parcel back to the depot. A delivery card will be left for your attention. 
  • If your product requires a signature and you are not home to accept delivery, the courier may re-attempt the next working day or will contact you to make alternative delivery arrangements. 
  • Please note, we may take a photo of the package being delivered as a record of delivery, which we will keep secure in accordance with our Privacy Policy for the duration of any warranty period.
  • Please note our couriers can only deliver to ground-floor entrances, they cannot deliver to upper-level property entrances.
  • If you arrange with our courier for the product to be delivered to a drop-off hub, such as ParcelShop or lockers, then we and our couriers are only responsible for the delivery of the product to the specified hub. The hub operator is responsible for all actions, damage or loss at the hub location and you are responsible for collecting the product from the hub within the specified time scale and any costs for doing so. 

Please note that a failed delivery may result in additional charges to cover the costs of making a second attempt or re-delivery- this will be confirmed to you when making alternative arrangements.

Delivery Delays

We always endeavour to deliver your order on time however, there may be factors outside our control such as adverse weather, or severe road network issues which may delay your order. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

An indicative list of the situations where a failure to deliver will be your fault and may be subject to a re-delivery charge, is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided and this mistake was caused by you
  • the address for delivery is not reasonably accessible by the courier;
  • the address for delivery cannot safely be accessed;
  • if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept the delivery; or
  • if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.


Undeliverable Packages

If a parcel is undeliverable, it will be returned to us and may be subject to re-delivery charges as set out in section 9 above, there are several reasons why a parcel may be returned:

  • Incorrect address; If the address supplied is incorrect or outdated the parcel will typically be returned to us by the carrier or the unintended recipient.
  • Incorrect address format; If our system does not recognise the way an address was entered the parcel may be assigned to a carrier who is then unable to locate your address.
  • Failed Delivery Attempts; If the shipping agent cannot successfully deliver a parcel it will be returned to us.
  • Illegible Address; In rare cases, address labels may become impossible to read in transit. If that happens a carrier will return the parcel to us.
  • Damaged in Transit; If a parcel is damaged while it is on its way to you the carrier may return it without attempting delivery.
  • Dangerous or insufficient access: If the shipping agent cannot safely deliver the product to your premises, it may be returned to us and you may be charged.

Lost Packages

If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.

We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.

Damaged Packages

We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.

Orders placed through the UK website (www.edgevisors.com) are only eligible for delivery within the UK. Orders will be processed online in the local currency either via Credit / Debit card or PayPal.